Now offering refunds.
Cyberpunk 2077 released last Thursday with a bumpy launch: after a critic discovered some scenes could trigger epileptic seizures, we finally got our first look at the console version running on Xbox One and PlayStation 4 – and the results were, well, not great.
In response to criticism of the game’s performance on last-gen consoles, CD Projekt Red has now issued a statement apologising for not showing Cyberpunk 2077 running on Xbox One and PS4 – and has announced that players can ask for a refund of the game if they’re unhappy.
“We would like to start by apologising to you for not showing the game on base last-gen consoles before it premiered and, in consequence, not allowing you to make a more informed decision about your purchase,” the statement said. “We should have paid more attention to making it play better on PlayStation 4 and Xbox One.”
CDPR followed this by promising to fix Cyberpunk 2077’s many bugs, and to improve the overall experience. One patch has already been rolled out to address urgent issues such as the braindance scenes identified as a potential epilepsy trigger, but another one will arrive within the next seven days, and two large patches are set to arrive in January and February respectively. “Together these should fix the most prominent problems gamers are facing on last-gen consoles,” CDPR explained. “They won’t make the game on last-gen look like it’s running on a high-spec PC or next-gen console, but it will be closer to that experience than it is now.”
For those who don’t want to wait for the patches, however, CDPR says you can opt for a refund (which some people had already started doing on PS4, but now it’s official). To do this for digital copies you’ll need to use either the PSN or Xbox refund system, while for physical copies you’ll need to get a refund from the store where you made the purchase.
Also worth noting is that CDPR will continue to improve the PC version of the game along with consoles, as you can see at the bottom of the statement.
— Cyberpunk 2077 (@CyberpunkGame) December 14, 2020
Of course, while this is promising news for those who are currently unhappy with their version of the game, it seems Cyberpunk 2077’s development team has a serious amount of work on its hands to fix all these issues. CDPR has already come under fire for crunching its team for most of the year through Cyberpunk 2077’s many delays, asking developers to work six-day weeks from September, and the news that several more patches are required to fix the game raises questions about whether severe crunch will continue for months post-launch.