A few days ago, GOG announced it was changing its refund policy as part of a “declaration of trust” to consumers. Previously, refunds were given only if the game hadn’t been downloaded and played, or if the game literally wouldn’t run on a player’s hardware: but now players will be able to request a refund at any point during a period of 30 days after purchase, no strings attached.
“Everyone at GOG believes in a ‘gamers-first’ approach,” the blog post said. “The latest update to our voluntary Refund Policy adds another piece to this customer-friendly experience. And it all sums up in one sentence: starting now, you can get a full refund up to 30 days after purchasing a product, even if you downloaded, launched, and played it. That’s it.”
On the surface, it seems like a big win for consumers: you can test-drive any game, and if you’re really not liking it for whatever reason, the refund process is painless and streamlined. The policy change also means GOG has effectively leapfrogged Steam’s already-flexible refund policy, which allows players 14 days to request their money back – so long as they’ve played less than two hours of the game.